Privacy Policy

At KUNASAN, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and safeguard that information, and your rights regarding your personal data. By using our website, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, shipping address, billing address, and payment details.
  • Usage Data: Information on how you access and use our website, including but not limited to your IP address, browser type, pages visited, and time spent on the website.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies (such as pixels and web beacons) to enhance your browsing experience and to collect data about site traffic and usage patterns.
  1. How We Use Your Information

The information we collect is used for the following purposes:

  • To Process and Fulfill Orders: We use your personal information to process your orders and deliver the products or services you have requested.
  • To Improve Our Website and Services: We analyze usage patterns to improve the content and functionality of our website.
  • To Communicate with You: We may send you emails related to your orders, inquiries, or special offers. We also send confirmation emails, receipts, and updates regarding your order.
  • To Enhance User Experience: We may analyze how you use our website to help improve the user experience and offer more personalized content.
  1. How We Protect Your Information

We take your privacy seriously and implement a variety of security measures to safeguard your personal data. These measures include:

  • SSL Encryption: We use Secure Socket Layer (SSL) technology to encrypt any sensitive data during transmission.
  • Secure Payment Processing: Payments are processed through trusted, secure third-party payment processors (such as PayPal, Venmo, and major credit card processors) to ensure the safety of your financial information.
  • Restricted Access: Access to your personal data is limited to authorized personnel only, and our employees undergo training on data protection practices.
  1. Shipping and Delivery

We collect shipping information, including your shipping address, to process and deliver your orders. We work with trusted third-party carriers such as USPS, FedEx, and UPS to fulfill your orders. This information is used solely for the purpose of delivering the products you’ve purchased and will not be shared for marketing or unrelated purposes.

Once your order has been processed and shipped, we will send you an email with tracking information (if applicable) to keep you informed of your order’s status. We are not responsible for any delays caused by shipping carriers. For more detailed shipping terms, please refer to our Shipping Policy.

  1. Returns and Refunds

In order to process returns, refunds, or exchanges, we may require certain personal information such as proof of purchase and the original shipping details. This information will be used solely to verify your return or exchange request and process your refund. For more details, please refer to our Refund and Return Policy.

In the rare case that your order is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure that your items are either replaced or refunded, depending on the situation.

  1. Payment Information

For your security, we do not store sensitive payment information such as credit card details on our website. Payment processing is handled through trusted third-party services, including PayPal, Venmo, and other secure payment gateways, which encrypt your payment information.

  1. Sharing Your Information

We do not sell, trade, or rent your personal information to outside parties. However, we may share your data with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

  • Payment processors (e.g., PayPal, Venmo)
  • Shipping companies (e.g., FedEx, UPS)
  • Analytics providers (e.g., Google Analytics)

These third parties are contractually obligated to protect your data and use it only for the purposes specified by us.

We may also disclose your personal data if required by law or in response to legal requests, such as a subpoena or government inquiry.

  1. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You can request to update or correct any inaccurate personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain conditions (such as compliance with legal obligations).
  • Opt-out of Marketing Communications: You can unsubscribe from promotional emails at any time by following the “unsubscribe” link in our emails or by contacting us directly.
  • Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at the email provided below.

  1. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. These websites are operated by other entities, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to complete orders, resolve disputes, comply with legal obligations, and enforce agreements. Once this data is no longer necessary for these purposes, we will securely delete or anonymize it.

  1. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the “Last Updated” date at the bottom of this policy will be revised accordingly. If the changes are significant, we will notify you via email.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

KUNASAN
Email: [email protected]

Last Updated: 05.20.25

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